A new firewall has been places into service at an organization. However, a configuration has not been entered on the firewall. Employees on the network segment covered by the new firewall report they are unable to access the network. Which of the following steps should be completed to BEST resolve the issue?

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A new firewall has been places into service at an organization. However, a configuration has not been entered on the firewall. Employees on the network segment covered by the new firewall report they are unable to access the network. Which of the following steps should be completed to BEST resolve the issue?