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Consumer Behavior 101 Practice Test: Basics of Consumer Research Process
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The consumer research process includes the following steps: Market research: This is the first step in consumer analysis and involves gathering information about the market, such as through surveys, focus groups, interviews, and market analysis reports. Descriptive research: This helps market researchers understand what consumers think of their products. Data collection: This is a critical step in the research process, often the primary step. You can analyze and store essential information about your existing and potential customers when you collect data. This process saves your... Show more
Consumer Behavior 101 Practice Test: Basics of Consumer Research Process
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25 Questions

1. In a ________, every member of the population has a known and equal chance of being selected.
2. If the purpose of a research study is to get new ideas, then a ________ is often undertaken; alternatively, if descriptive information is sought, then some form of ________ is likely to be undertaken.
3. As consumers use more and more highly convenient technologies, it becomes harder and harder for consumer researchers to gather electronic records of their consumption patterns.
4. Qualitative research findings are usually generalized to the larger population.
5. Which of the following is a key research tool used in motivational research?
6. An electronic eye camera used to monitor the eye movements of subjects looking at a series of advertisements would be considered a tool for ________.
7. Interviewing the correct target market or potential target market is fundamental to the reliability of the study.
8. Secondary information can be obtained more cheaply and quickly than primary data.
9. Which of the following survey methods has the highest response rate?
10. When conducting focus groups, respondents are recruited on the basis of a randomly drawn sample and are paid a fee for their participation.
11. A(n) ________ is a somewhat lengthy non-structured discussion between a single respondent and a highly trained researcher.
12. When banks use security cameras to observe problems customers may have in using ATMs, this is an example of ________.
13. Survey X asks respondents to express their impression of a given price for Product Y on a continuum between expensive and inexpensive. This type of attitude scale is known as a ________.
14. Most unsatisfied customers complain to customer service and switch to competitors.
15. Open-ended questions yield more insightful information but are more difficult to code and analyze.
16. ________ a major application of causal research, in which, prior to launching a new product, elements such as package, price, and promotion are manipulated in a controlled setting in order to predict sales and possible responses to the product.
17. Customer surveys can be conducted in several popular ways. Which of these is the least expensive method?
18. Physiological observation devices ________.
19. Tests containing ambiguous stimuli, such as word-association tests and ink blots are examples of ________.
20. On a questionnaire, a(n) ________ question is one where the respondent merely checks the appropriate answer from a list of options.
21. Projective techniques are designed to ________.
22. A ________ is a subset of the ________.
23. Qualitative research uses open-ended, unstructured questions, while quantitative research uses closed-ended questions with pre-defined possible responses and open-ended questions that have to be coded numerically.
24. Some researchers believe that the anonymity of ________ encourages respondents to be more forthright and honest than they might if a different method was used.
25. If samples are collected randomly, the results of quantitative research can be generalized to larger populations.