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DECA Hotel And Lodging Management Exam
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DECA Hotel And Lodging Management Exam
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25 Questions

1. The most important attitude for a hotel's salespeople to possess is usually a(n) __________ attitude.
2. A motel charges $90 per night for each of its 60 rooms. What amount of income should it forecast for next week if it expects that 70% of all rooms will be rented each night?
3. Which of the following questions should be answered by the purchasing function of a hotel gift shop:
4. Which of the following is a technique that a resort hotel's employees can use to help prevent accidents on the job:
5. A resort hotel's sales promotion activities, such as giveaways, contests, premiums, and special sales, are most effective when they are
6. A purpose of keeping a hotel's guest-history records up-to-date is to
7. Which of the following is a powerful motivator that often prompts hotel employees to take action:
8. Which of the following is a situation in which a bed and breakfast could use the budget information to make operating changes:
9. Consumers of hospitality products have the right to expect businesses to provide goods and services that
10. Which of the following factors do hospitality businesses usually evaluate and analyze when conducting a marketing audit:
11. Which of the following is an example of a front desk clerk explaining to a guest the unique benefits that the hotel offers:
12. Which of the following is a method of direct marketing:
13. Tips and gratuities earned in excess of $20 per calendar month must be reported as income to the Internal Revenue Service except for
14. A hospitality business's cash flow statement for one month indicates cash sales of $4,275, credit sales of $2,960, shipping costs of $525, and fixed expenses of $2,380. Calculate the total cash receipts.
15. A hotel restaurant that inspects its equipment on a regular basis is practicing
16. When packages are delivered to a hotel for a guest, an important step in processing the deliveries involves
17. Convention hotels usually are unable to enter into legally binding contracts with
18. The method of answering customers' objections that is considered the least acceptable is the __________ method.
19. Beach resorts identify market segments by dividing consumers into groups that have
20. Small hospitality businesses can compete with larger ones in the area of customer service by
21. Which of the following is an example of a hotel supply business using sales analysis to control marketing planning:
22. When setting marketing objectives, what should hotels include to make the objectives more effective?
23. Which of the following is a factor that has contributed to the diversity of today's workforce:
24. The front desk can be a hectic work area at times. Front desk clerks can still give good service under these conditions if they
25. Computer technology has impacted the selling function by making it possible for businesses to

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