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DECA Travel And Tourism Marketing Exam
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DECA Travel And Tourism Marketing Exam
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25 Questions

1. In which step of the new-product planning process do planners estimate the cost of production and make plans for packaging, labeling, brand name, promotion, and distribution of the travel product?
2. Which of the following situations is least likely to cause a safety hazard:
3. When making an economic decision in the travel and tourism industry, comparing the costs of an action to the benefits received is called
4. A cruise ship security specialist may advise a tourist who is going ashore at a port of call to
5. A tour operator that is conducting a survey to determine its customers' travel and destination preferences is gathering __________ information.
6. Selecting the best method of transporting products often helps cruise line supply businesses to
7. What is often one of the final steps an airline supply business will take to collect a past-due account before beginning legal action?
8. Why do job applicants use headings on their r
9. Which of the following should an airport gift shop calculate before deciding what price to charge for its goods:
10. The Internet service at Bill's Travel Agency isn't working, and it's the middle of the night. Bill knows he can call the toll-free help-line, though, because it's open 24 hours a day. What aspect of customer service does this situation illustrate?
11. Which of the following is a factor that may have an effect on the prices of travel and tourism products:
12. Tying agreements between producers and distributors might be considered illegal if they substantially limit
13. Employee dissatisfaction expressed through an identified, formal procedure is known as a(n)
14. Loss to an airport gift shop due to shoplifting is an example of a(n) __________ business risk.
15. In oral presentations, a closing method used specifically for getting the audience to do something is
16. During which stage of new-product development does a business determine if it is practical to market a travel and tourism good or service?
17. When reviewing your life experiences to help assess strengths and weaknesses, look for behavioral
18. Which of the following is an example of a barrier to effective listening:
19. A theme park gift shop putting out seasonal merchandise and creating festive displays are activities that are part of a
20. Ski areas, water parks, and golf resorts are examples of what type of destination?
21. Why do travel agents pay deposits to cruise lines when booking a client's trip?
22. Which of the following would be the most likely cause of customer complaints:
23. A channel of distribution that has strong leadership is often able to avoid
24. A travel agency owner plans to leave town to negotiate a merger for her/his company. What is the purpose of the trip?
25. A travel agent reviews the features of a cruise, prices, conditions of the contract, and cancellation penalties with a customer. The travel agent is providing the customer with

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