IT operations (IT ops) is the handling of the many processes and services that an information technology department administers.  IT ops covers a range of hardware and software systems, as well as related functions, such as voice and data networking, physical security and cybersecurity, incident response and disaster recovery, audit support, project management, compliance and environmental management.

IT Operations / IT Support Skills Test

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25 Questions

1. Which type of storage has the fastest data access speeds?

SCSI driveserial attached storage deviceSecure Sockets Layer drivesolid-state drive

2. What does the acronym RAID refer to?

Redundant Array of Independent DisksReplicated Array of Internal DevicesRecoverable Advanced Integration and DuplicationRepeating Architecture for Internal Drives

3. What is the most important thing to do before opening a computer case?

Disconnect all of the cables.Close your programs, sign out of your account, and turn off the computer.Turn off and unplug the computer.Ground yourself.

4. You notice that a program crashes at a specific time. Which tool can you use in Windows to discover the cause?

Perfomance MonitorResource MonitorEvent ViewerTask Manager

5. You receive a malware warning regarding a specific file. Which approach should you take to ensure that you do not have false positive?

Remove the file.Run a thorough scan to validate the results.Quarantine the file.Restart in Safe Mode to remove the file.

6. To which choice can the wget program be considered similar?

netstatpingtracertcURL

7. To which internal component does the illustrated (P1) connector attach?

motherboardprimary mass storagepower supplyI/O panel

8. Which statement about a modular power supply is true?

It is built from a cluster of smaller, easier-to-install power supplies.It has dedicated power reserved for different computer components.Its cables are detachable.Its power output can be varied to save electricity.

9. Your computer boots at very low resolution that cannot be increased through display settings. What is the most likely solution?

You need to replace your monitor.You need to reinstall the display drivers.Some of your RAM is failing.The connection between the display and the computer is loose.

10. Tania was told to change a setting in the UEFI. How is it accessed?

from the computer's startup menuby using the System Configuration Utility (MSCONFIG)from the BIOSon the network

11. The client/server model best represents **\_**.

multiple hosts interacting with a single computeran application consisting of cooperating programs across the Internetany program run by a usera subscription service on the web

12. What must you confirm before performing a processor upgrade?

The new processor fits into the old processor's slot.The new processor is compatible with the current motherboard.The new processor is the same type as the old.The new processor is compatible with the operating system.

13. Which program controls the Windows startup sequence?

the UEFITask Managerthe Computer Management ConsoleMSCONFIG

14. What is the name of the hardware that provides a computer with network access?

RJ-45NICBIOSRouter

15. A computer power supply is measured in \_.

wattsampereshertzvolts

16. Walt's computer is several years old and he wants to ensure that the system works until he gets a replacement. What should he do first?

Obtain an extended warranty.Run a file check daily.Ensure that the system is protected against malware.Back up his data.

17. Can you connect a DisplayPort monitor to a USB-C port on your computer?

Yes. An adapter or dongle may be required.Yes. The DisplayPort cable plugs directly into the USB connector.No. The two standards are incompatible.No. While you can rig a connection, video quality will be poor.

18. When elevated access is required, what steps must a user take?

Sign out and sign in again with an administrator account.Hold the Shift key and try again.User account permissions are elevated in Settings or Preferences.

19. Al is about to update a software driver. What would be a wise thing to do first?

Remove the older driver.Back up all files.Sign out of the operating system.Save data and close programs.

20. A client needs to secure their cafe's wireless network, which is used only by employees. What is the best approach for a finite list of devices?

Apply a password.Limit access to specific MAC addresses.Apply a metered connection.Do not broadcast the SSID.

21. Which is an example of a phishing attack?

Yousef sees an onscreen notification indicating that an operating system is pending and instructing him to click a link to continue.Bob receives an email from his bank, asking him to click a link to verify his account.Ellen's email inbox is flooded with unwanted advertising.After visiting a website, Carla notices that her computer is running slowly.

22. Angela ran a diagnostic that shows an ever-decreasing amount of memory in her computer. What could be the problem?

There is no problem. It's normal for available memory to decrease the longer you use the system.Another user has signed into the systemDRAM is failing.A program has a memory leak.

23. Does an incognito window prevent websites from tracking your activity on the web?

Yes. Incognito mode blocks all cookies and tracking IDs and suppresses browser history.No. Some websites track by ID, and if you sign into a site even in incognito, your activity is known.Yes. Incognito mode encrypts data packets, making it difficult for websites to track your activity.No. Incognito mode only prevents the site from appearing in your browser history.

24. What are the best tools to use for cleaning a computer?

air can, microfiber cloth, alcohol wipes, flashlight.handheld vacuum cleaner, ammonia, alcohol, microfiber cloth.Handheld vacuum cleaner, air can, soft flashlight.air can, screwdriver, soft cloth, household cleaner.

25. The local network is up, but the computers cannot access the Internet. Your Internet configuration includes a modem, gateway (router), and a switch as separate devices. What should you do?

Restart the modem.Do nothing. Wait until service is restored.Restart the gateway (router).Restart all computers on the network.