“People who have lost their freedom are likely to go through periods of depression or to become extremely resentful or unpleasant. A Corrections Officer can help inmates who are undergoing such periods of depression by respecting their feelings and treating them in a reasonable and tactful manner.” Suppose that an inmate reacts violently to a simple request made in a normal, routine manner by a Corrections Officer. Of the following, which is likely to be the most effective way of handling the situation?