Eric earns extra money by giving riding lessons to elementary-school students. Today, one of his young students nearly falls off the horse and starts crying. Eric isn't sure how to calm her nerves. This is an example of a __________ problem.

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Eric earns extra money by giving riding lessons to elementary-school students. Today, one of his young students nearly falls off the horse and starts crying. Eric isn't sure how to calm her nerves. This is an example of a __________ problem.