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The Motel One coffee shop ordered a new dishwasher, and it arrived damaged. The shop immediately called the salesperson and was reassured that a new dishwasher would be sent right away. What aspect of customer service does this situation illustrate?

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The Motel One coffee shop ordered a new dishwasher, and it arrived damaged. The shop immediately called the salesperson and was reassured that a new dishwasher would be sent right away. What aspect of customer service does this situation illustrate?






 
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