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Isaac spent several nights in a hotel operated by a well-known chain. He had a series of dissatisfactions including no fresh towels and slow room service. During checkout, Isaac was given a customer-response card to complete, which he did in great detail. The best follow-up by the hotel to this customer's negative feedback is a

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Isaac spent several nights in a hotel operated by a well-known chain. He had a series of dissatisfactions including no fresh towels and slow room service. During checkout, Isaac was given a customer-response card to complete, which he did in great detail. The best follow-up by the hotel to this customer's negative feedback is a






 
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