A customer asks to see a $15 sport product. After the sporting-goods salesperson determines the customer's intended use of the sport product, s/he finds that a $23 sport product would better fit the customer's needs. This is an example of

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A customer asks to see a $15 sport product. After the sporting-goods salesperson determines the customer's intended use of the sport product, s/he finds that a $23 sport product would better fit the customer's needs. This is an example of






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