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DECA Travel And Tourism Marketing Exam
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DECA Travel And Tourism Marketing Exam
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25 Questions

1. Which producers are the foundation on which all other businesses depend?
2. What is one of the main functions of the Federal Aviation Administration?
3. Which of the following would be the most likely cause of customer complaints:
4. What is an advantage to a travel agency of using direct-mail advertising?
5. If a responsible railroad employee has finished his/her job assignment ahead of schedule, s/he can demonstrate initiative by
6. How does marketing research help a travel and tourism business to implement the marketing concept?
7. Which of the following do airlines use to identify developing changes so that they can make adjustments to remain competitive:
8. What is the 'Plan B' for a group trying to reach a consensus?
9. A manager for a chain of theme parks who helps an employee decide when and where products should be delivered performs which management function?
10. A theme park gift shop putting out seasonal merchandise and creating festive displays are activities that are part of a
11. One travel business promising to do something for another travel business in return for receiving compensation is an example of a(n)
12. Which of the following is an example of a barrier to effective listening:
13. A tour operator that is conducting a survey to determine its customers' travel and destination preferences is gathering __________ information.
14. What would be the most effective way to terminate a travel agency employee who is consistently tardy, frequently in conflict with other employees, and does not always follow company rules and regulations?
15. Which of the following is a marketing activity that cruise lines consider when conducting a competitive analysis:
16. Why do travel agents pay deposits to cruise lines when booking a client's trip?
17. Technological advancements have made it possible for a travel business to use promotional activities to target specific markets so the business can
18. Colleen will vote next week on the new contract that her union has negotiated with airline management. Union and management are in the __________ stage of the collective-bargaining process.
19. Employee dissatisfaction expressed through an identified, formal procedure is known as a(n)
20. When reviewing your life experiences to help assess strengths and weaknesses, look for behavioral
21. Which of the following do tour operators do to prepare for a five-day motorcoach trip:
22. Which of the following forms of transportation offers flexibility and quick delivery of travel products at a reasonable cost:
23. In which step of the new-product planning process do planners estimate the cost of production and make plans for packaging, labeling, brand name, promotion, and distribution of the travel product?
24. In oral presentations, a closing method used specifically for getting the audience to do something is
25. Which of the following is a guideline for successfully completing an employment application:

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