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Employability Skills Practice Test: English Literacy - Telephone Skills
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Avg score: 69% • Most missed: “When giving negative information over phone call, how should you speak?”
Employability Skills Practice Test: English Literacy - Telephone Skills
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6 Questions

1. When talking to a caller after putting them on hold, what should you say?
2. How many phases are there in a telephone call?
3. You are on a call and are not able to hear well. How will you ask the person to be louder?
4. You are having a conversation with your colleague and then your phone rings. What would you say?
5. What are important aspects of your voice?
6. When giving negative information over phone call, how should you speak?

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