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Consumer Behavior 101 Practice Test: Basics of Consumer Research Process
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The consumer research process includes the following steps: Market research: This is the first step in consumer analysis and involves gathering information about the market, such as through surveys, focus groups, interviews, and market analysis reports. Descriptive research: This helps market researchers understand what consumers think of their products. Data collection: This is a critical step in the research process, often the primary step. You can analyze and store essential information about your existing and potential customers when you collect data. This process saves your... Show more
Consumer Behavior 101 Practice Test: Basics of Consumer Research Process
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25 Questions

1. The ________ is the most popular form of attitude scale because it is easy for researchers to prepare and to interpret, and simple for consumers to answer.
2. Data collected by government bodies or their agencies, such as census or economic data, is an example of ________.
3. The ________ asks consumers to make subjective judgments regarding their future behavior.
4. Focus groups and depth interviews are examples of ________ research.
5. When conducting a research study, primary data is collected before secondary data.
6. The most difficult step in the consumer research process is ________.
7. As consumers use more and more highly convenient technologies, it becomes harder and harder for consumer researchers to gather electronic records of their consumption patterns.
8. Qualitative research uses open-ended, unstructured questions, while quantitative research uses closed-ended questions with pre-defined possible responses and open-ended questions that have to be coded numerically.
9. Drawn from internal secondary data, customer lifetime value profiles include customer acquisition costs, the profits generated from individual sales to each customer, the costs of handling customers and their orders, and the expected duration of the relationship.
10. The purpose of studying consumer behavior is to enable marketers to anticipate how they might better meet consumer needs by ________.
11. Ashley is a marketer for Barry's Ice Cream Sandwiches. Barry's is considering reducing the number of sandwiches in a pack from 12 to 10 without reducing the price. In order to anticipate consumers' response to this kind of effective price increase, Ashley is reviewing records of customer complaints received two years ago, when Barry's reduced its packs from 15 to 12 sandwiches. These records constitute ________.
12. If the purpose of a study is to come up with ideas for the next Campbell's soup ad campaign, then a qualitative study is usually undertaken.
13. Qualitative research studies are conducted by highly trained interviewers who analyze the findings; thus, the findings tend to be somewhat objective.
14. Interviewing the correct target market or potential target market is fundamental to the reliability of the study.
15. A study is said to have validity if the same questions, asked of a similar sample, produce the same findings.
16. Examples of ________ include tests different sales appeals of package designs, prices, or copy themes, and identifies cause and effect.
17. Which of the following statements is most true about online surveys?
18. Projective techniques are designed to ________.
19. Some marketers prefer ________ because they feel that the dynamic interaction between participants that takes place tends to yield a greater number of new ideas and insights.
20. Tests containing ambiguous stimuli, such as word-association tests and ink blots are examples of ________.
21. Survey X asks respondents to express their impression of a given price for Product Y on a continuum between expensive and inexpensive. This type of attitude scale is known as a ________.
22. On a questionnaire, a(n) ________ question is one where the respondent merely checks the appropriate answer from a list of options.
23. Which of the following is a key research tool used in motivational research?
24. Judgment samples are used to select population members who, according to the researcher, are a good source for accurate information.
25. A(n) ________ is a somewhat lengthy non-structured discussion between a single respondent and a highly trained researcher.