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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test

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Avg score: 39% • Most missed: “What is the healthcare quality management professional’s primary role within a h…”

A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more

A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards.
The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam.

The topics are covered on this exam are:
Quality Leadership and Integration (19 scored questions)
Performance and Process Improvement (27 scored questions)
Population Health and Care Transitions (11 scored questions)
Health Data Analytics (26 scored questions)
Patient Safety (18 scored questions)
Quality Review and accountability (16 scored questions)
Regulatory and Accreditation (8 scored questions)

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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test

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1. A healthcare facility has increased its focus on customer satisfaction and is interested in seeing how much of a difference there is (if any) between the goals of the facility and the actual response from customers that primarily include patients and their families. How might the healthcare quality management professional assist in this process?

Create a performance improvement team to focus on the task of improving satisfaction.Create surveys that allow patients and their families to respond about their experience.Allow employees within the facility to explain negative experiences with customers.Contact staff members within each department to discuss their contribution to customer satisfaction.

2. A recent review of the risk management process within a medical facility has revealed a number of serious failings. What is the healthcare quality management professional’s role in preventing future risk management errors from occurring?

Identify employees and staff members who contributed to the risk management failures.Assist in revising the current risk management plan to take findings from the review into account.Create a new risk management program that utilizes improvements in technology and identifies failures earlier.Notify all employees about the risk management failures and disseminate information to prevent future failures.

3. A hospital has recently conducted extensive updates on its website and wants to make sure that the new site is ready to be made available to the public. What is the healthcare quality management professional’s role in this?

Evaluate the changes that have been made in the website and recommend improvements.Review the website to ensure that the reported information is accurate and complete.Compare the website to other hospital sites to ensure that the new site compares favorably.Compile a list of required information for the website and report this to the hospital.

4. Regarding the different types of data that apply to an organization, the role of the healthcare quality management professional includes all of the following EXCEPT:

summarizing.collecting.delegating.defining.

5. The healthcare quality management professional’s responsibility toward risk management includes all of the following EXCEPT:

analysis of any failure that has occurred.ongoing collaboration with the quality department.assistance in review of medical records.coordination of risk prevention activities.

6. A clinic has experienced a variety of problems due to unclear protocol regarding patient treatment. The result is that many patients have experienced excellent treatment, but a number have experienced unsatisfactory treatment. The disparity has resulted in complaints, and the clinic is determined to standardize the expectations for patient treatment to ensure high quality treatment for all patients who visit the clinic. What is the healthcare quality management professional’s program role in this?

Develop an educational program to inform each practitioner about the regulatory protocol for patient treatment.Participate in the development of clinical guidelines for practitioner response to patient conditions.Profile practitioners and study their activities to determine what has led to the disparity in patient treatment.Create a performance improvement activity that informs patients about the changes that will be applied in the clinic.

7. To assist with the process of organizational change, the healthcare quality management professional’s role includes all of the following EXCEPT:

developing educational programs to enable the employees to understand the changes.dismissing employees who fail to follow the implemented changes.providing information about organizational change to employees of the facility.creating a written plan detailing the goals of organizational change.

8. A healthcare facility is facing criticism for inadequate patient treatment, and upon looking into the matter further a review board discovers that most of the problems are related to the equipment that is being used. In particular, the equipment is poorly maintained and thus is inconsistent in how it functions: on some days, the readings are accurate, while on other days the readings prove to be highly inaccurate. Which of the following best describes this type of statistical variation for the healthcare facility?

Common variation.Random variation.Continuous variation.Special cause variation.

9. What is the primary role of the healthcare quality management professional in assisting a facility that hopes to receive a national healthcare quality award?

Contact the awards committees to understand the process and ensure application.Compare the benchmarking data to ensure that the facility meets all of the requirements.Review the standards for the award and assist in evaluating the feasibility of applying for it.Develop performance improvement teams to address any issues that might prevent application.

10. All of the following are important elements of organizational transparency for a healthcare facility EXCEPT:

a public statement about facility values.a public explanation of all activities within facility.clear information about facility partnerships.annual reports about facility costs and activities.

11. Which of the following best describes the purpose and value of a scattergram chart?

To specify the proportion of each variable.To compare two different variables of data.To consider a change in data over time.To indicate the probability of change in data.

12. Research has indicated that which of the following has the biggest effect on the failure of an organization to correctly apply medical ethics to patients?

Inadequate training of staff members.Unclear information about legal requirements.Breakdown of communication within the facility.Inconsistency between state and federal expectations.

13. A healthcare facility has decided to establish a performance improvement team to see where the facility can make positive changes. Before assembling the team, what is the primary role of the healthcare quality management professional in assisting the healthcare facility?

Aid in developing a list of performance standards for the performance improvement team to follow.Research past performance improvement team results to see what changes can be made for the new team’s activities.Provide the healthcare facility with reports about performance improvement team results from other facilities to offer a comparison.Suggest appropriate members for the performance improvement team to ensure team unity and the completion of goals.

14. A healthcare quality management professional is reviewing the activities of a department within a healthcare facility. Which of the following does NOT reflect quantitative data in reviewing the department’s information?

Paper records maintained by the department.Average hours worked by each employee.Behavior of employees to customers.Productivity rate of department.

15. For process improvement, a blitz team is most appropriate for:

inexpensive projects.multiple projects.complex projects involving multiple departments.rapid fixes to localized problems.

16. A healthcare quality management professional has all of the following responsibilities toward improving patient safety EXCEPT:

appointing a supervisor for a patient safety program.helping to develop a patient safety program.setting and reviewing goals for a patient safety program.incorporating new technology into a patient safety program.

17. A healthcare facility has just completed a year-long study to consider updates and improvements to be made within the facility. What is the next step that the healthcare quality management professional should take in this situation?

Select which updates and improvements from the study to apply to the facility and which to reject.Appoint an advisor to apply necessary updates and improvements from the study into the facility’s activities.Interpret the data from the study to support the decision-making process about applying updates and improvements.Begin incorporating updates and improvements from the study into the facility’s day-to-day activities.

18. A healthcare facility that has a reputation for providing patients with consistently high-quality treatment has recently experienced problems with its computer system. The computer system has been malfunctioning, making it difficult for practitioners to access all of the details in patient records before treatment. The result has been several weeks of unusually sub-standard treatment for patients. Which of the following best describes this type of statistical variation for the healthcare facility?

Random variation.Common variation.Special cause variation.Continuous variation.

19. Corporate compliance requires adherence to:

accreditation standards.timely billing practices.state and federal regulations, and legal and ethical standards.established organizational goals and objectives.

20. The healthcare quality management professional can expect to contribute to the development of survey processes for all of the following EXCEPT:

licensure.accreditation.safety policy.governance.

21. All of the following represent essential performance improvement measures within a healthcare facility EXCEPT:

reviewing the effectiveness of technology that is applied within the facility.evaluating productivity of employee activities against established standards.comparing the performance of the facility to that of similar facilities.utilizing historical data to consider the current outcome patterns of the facility.

22. A hospital would like to improve its patient safety outlook over the course of the next year. The role of the healthcare quality management professional in this situation includes all of the following EXCEPT:

connecting the goals of the patient safety program with the larger goals of the organization.enforcing the rules for a patient safety program.assisting in developing a patient safety program.contributing to writing a plan for a patient safety program.

23. Which of the following best expresses the way a healthcare quality management professional can utilize technology for a healthcare facility’s patient safety program?

Provide patient safety information on the facility’s website for the public to review.Work with the IT department to ensure that patient safety goals are met throughout the facility.Research available software and assist in selecting the best software option for the facility.Send out email reminders about patient safety to each department within the facility.

24. What is the primary role of the healthcare quality management professional in considering benchmarking data?

Reviewing the healthcare facility’s performance and comparing this performance to other facilities in the same class.Facilitating performance improvement projects to make positive changes and keep the facility comparable to others.Researching the activities of other healthcare facilities to ensure that the facility is meeting all expected standards.Developing a marketing campaign to indicate to potential patients and/or customers why the facility is the best choice.

25. A practitioner within a large hospital has committed a serious breach of protocol during treatment of a patient. The breach actually resulted in improving the patient’s condition, and the practitioner is attempting to show that the standards fail to take all patient needs into account. What is the healthcare quality management professional’s role in this?

Review the current protocol and assist in revising the case management plan if appropriate.Develop a disciplinary report that profiles the practitioner and ends incorrect treatment.Study the practitioner’s claims to revise and improve the current expected protocol.Submit to the practitioner the list of expected protocol and ensure it is followed.

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