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Customer Service Practice Certification
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Customer Service Practice Certification
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25 Questions

1. What Is The Best Way For The Sales Associate To Learn The Benefits Of A Product?

2. A Customer Bought A Laptop Last Week And Is Trying To Return It & He Has The Receipt. The Receipt States If You Return Within 10 Days - You May Receive A Refund And If You Return After 10 Days - You May Receive Store Credit. How Should The Associate Respond?

3. Customer: "I Think I Might Be Making A Mistake Here. Just Because I Like These Pans Doesn't Mean My Friend Will. She Doesn't Cook As Much As I Do." The Associate Should Respond

4. A Customer Is Looking For An Item That Is Out Of Stock. How Can The Sales Associate Best Assist That Customer?

5. What Is The Best Way For An Associate To Inform Customers Of A Frequent Shopper Program?

6. The Sales Associate's Communication With A Phone Customer Is Best Projected Through His/Her

7. A Customer Is Looking At Cell Phones. What Should The Sales Associate Say To The Customer To Help Him Find What He Is Looking For?

8. Price Matching

9. When A Sales Associate Is Stocking The Shelves - He Should First Make Sure He/She

10. What Should You Do If You Hear Another Associate Struggle To Answer Questions From A Customer?

11. After A Delivery Is Made To A Customer - The Sales Associate Should

12. A Customer Is Ready To Try On A Dress. What Is An Appropriate Action?

13. Why Is A Client Record System Called A "Living" Record?

14. If The Store Does Not Offer A Particular Product That A Customer Needs For A Weekend Party - What Should The First Option Be?

15. Personal Shopper

16. If The Store Does Not Offer A Particular Kind Of Product That The Customer Is Looking For - Your First Option Should Always Be To

17. Why Should A Sales Associate Read A Flyer About A Competitor's Price?

18. When Is The Best Time To Tell A Customer About A Product Warranty?

19. After Any Deliver Is Made - You Should Make A Follow-up Call.

20. Cross-selling

21. Customer: "I Like This Dress - But It Is Really More Than I Should Spend. I'm Just Not Sure." The Associate Should Respond

22. You Can Best Determine The Customer's Needs By Gathering Info Through Careful Observation And By:

23. What Is The Best Way To Exhibit Features And Benefits?

24. What Is The Best Way To Sell Food?

25. How Can A Sales Associate Limit Objections In Sales Presentations?

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