Customer Support Exam
Fast practice, instant feedback. Timer auto-submits when time’s up.
Avg score: 62% • Most missed: “The primary purpose of help desk performance statistics is to ______.”
Customer Support Exam
Time left 00:00
25 Questions

1. During which training step does a trainer develop details about the specific topics to cover and how to present them?

2. What is a role that user support trainers are not likely to perform in the future?

3. The purpose of prescreening an incident is _____.

4. When covered in a training session, hardware or software features that are unusual and rarely used are sometimes called ____.

5. Theft of information, use of computer to commit sabotage or embezzlement and fraudulent use of a computer are examples of _____.

6. During the 1980's incompatible computer products resulted in ____.

7. Benchmark tests on competing products can be used to select ____.

8. A feature of a web site where discussion are posted by members of a community is called a _____.

9. A 48- to 72-hour period during which a system or component is operated nonstop before installation at a user site is ______.

10. When investigating alternatives in a user needs assessment project, a decision to reconfigure existing software is an example of a(n) ____.

11. Which way of organizing a support center has both an expense budget and an income budget?

12. The first PCs were used in businesses and homes in the _____ (decade).

13. A user's first impression of a support agent comes from the _____.

14. In the weighted point evaluation method, ease of learning and ease of use are examples of which kind of criteria?

15. Inexperienced support agents tend to speak _____ when they experience stress in a conversation with a user.

16. The question Is this information accurate?" is an example of which writing criteria?"

17. If a computer, over a period of time, takes longer and longer to perform a task, such as a file save operation, it likely has a ____.

18. Severe hand or wrist pain due to an inflammation of the tendons in a user's han and wrist is called _____.

19. During which step in a training session should a trainer provide pointers to additional inforamtion and resources for trainees who are interested?

20. Another name for the weighted point method is the ____ method.

21. A mental model to help a computer troubleshooter understand and explain a problem situation is based on ____

22. Industry agreements that cover how computer components should communicate with the system into which they are installed are called _____.

23. Which training format is generally the most cost-effective because of the ratio of trainees to trainers is highest?

24. The process of unpacking, setting up, and configuring a new computer system for a user is _____.

25. 'Technical writing should be concise and it should be informative,' is an example of a _____.

⚡ Recently practiced quizzes in this topic
Live quiz activity
Objective GS (General Studies) in हिन्दी - Indian States & The Company Rajasthan GK Hindi - Fairs & Festivals Objective GS (General Studies) in हिन्दी - Indian Polity - Historical Background of Constitution Objective GS (General Studies) in हिन्दी - Indian Polity - Judiciary Rajasthan GK Hindi - Culture Objective GS in Hindi - General Geography - Air Pressure, Humidity & Air Movement Rajasthan GK Hindi - Energy Rajasthan GK Hindi - Tourism Rajasthan GK Hindi - Rajasthan Introduction Rajasthan GK Hindi - Rivers & Lakes
 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.