1. What might result if a financial-services firm fails to maintain positive client relations?

2. You are considering purchasing a $1,000 bond that matures in 5 years and that has a coupon rate of 8% (paid annually). Your required rate of return is 10%. You already know that the present value of the bond at maturity is $621. To find the present value of the bond's payments, you find a value of 3.791 on a table that shows the present value of an annuity of $1. What is the total value of the bond?

3. Calculating the length of time it takes to process a purchase order and the length of time it takes for a vendor to deliver the order is an important part of

4. One reason why some individuals decide to invest in certain types of municipal bonds is because the interest on those bonds is

5. As a general rule, effective cash management involves

6. To manage receivables effectively, businesses do which of the following:

7. Before a tax preparation business decides to hire a new employee, the business must first

8. Keeping costs low while working to increase sales is an effective way for businesses to

9. An effective time-management approach for the manager of a large staff of employees would be to

10. What do businesses use to keep track of the financial aspect of the business?

11. A bank decides to buy plastic cups rather than paper cups to provide beverages to customers in order to control expenses. How much will the bank save if it buys 5 million cups, and plastic cups cost $3.50 per thousand and paper cups cost $3.75 per thousand?

12. ABC Canning Company purchased a new, automated canning machine for $80,000. It has a useful life of six years, at the end of which it is expected to sell for $8,000. Using the straight-line depreciation method, what is the total accumulated depreciation at the end of year 3?

13. One reason why businesses that have stockholders usually prepare annual reports is to

14. One reason why many businesses conduct a trend analysis is to compare their financial ratios with

15. Susan complains that she has been scheduled to work on her day off. As Susan's supervisor, what should you do first?

16. One reason why it is important for a business to manage inventory is to

17. Why do marketers classify goods and services?

18. Businesses should view negotiation as a way to

19. For a quality improvement initiative to succeed, it is essential for top management to

20. Two employees used a business's computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following:

21. The transfer of capital can occur directly, through an investment banking house, or through a

22. When a business fails, it is usually due to problems with which of the following:

23. Financial businesses that do not keep track of the quantities of on-hand office supplies may run out and be forced to

24. How do service-oriented companies often improve their levels of service?

25. The rate of unemployment is an economic factor that may have an impact on a business's