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DECA Hotel And Lodging Management Exam
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DECA Hotel And Lodging Management Exam
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25 Questions

1. The most important attitude for a hotel's salespeople to possess is usually a(n) __________ attitude.
2. Inflation occurs when demand exceeds supply, and prices
3. The ultimate purpose of preparing a long, complex, business report is usually to
4. What type of hotel provides recreational facilities, activities such as golf and tennis, and is often considered a vacation destination?
5. Which of the following examples might require hotel maintenance personnel to handle guests' complaints in regard to their sleeping rooms:
6. SWOT analysis is a technique for summarizing a hospitality business's
7. Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded him that checkout time would be 11:00 a.m. 'No, it's not!' he exclaimed. 'It's always at 11:30!' Eva's customer is a(n) __________ customer.
8. What advantage do distribution channel members have in using satellite technology?
9. What step in the receiving process would ensure that the hotel supplies received are the items that were ordered?
10. The front desk can be a hectic work area at times. Front desk clerks can still give good service under these conditions if they
11. An effective team-building technique involves allowing team members to
12. The attitude 'There is always another day' is best described as
13. Why do some hotel chains' computers place a 'cookie' on a visitor's hard drive when the visitor accesses the chain's web site?
14. Accounting records for a hospitality business show that the week's total sales revenues were $125,000. Cash sales accounted for $50,000 and credit sales, $75,000. This is an example of
15. Which of the following is a correct statement concerning services offered by hotels/motels:
16. When a marketing-information system compares financial information from one time period with the financial data from another time period, it provides a picture of the bed and breakfast business's
17. Offering to provide additional information after a job interview is often the function of a(n)
18. A hotel restaurant interested in offering the highest possible quality of meat would choose which USDA grade?
19. Calculate the amount of money that a hotel can budget to spend on new equipment if it estimates sales of $690,000, expenses of $325,000, and designates 25% of profit for equipment purchases.
20. Resort pro shops that buy products from suppliers that are not the authorized distributors for the products' manufacturers are involved in the
21. Which of the following factors do hospitality businesses usually evaluate and analyze when conducting a marketing audit:
22. A true statement about a hotel chain's marketing mix would be that once the hotel chain has established its marketing mix, the hotel chain
23. An important reason that lodging establishments maintain records of the number of times individuals visit, and their room preferences, is in order to
24. The human relations element that contributes to success in the hotel gift shop is
25. A bed and breakfast business's new computer came with the salesperson's promise of free service and repairs. This promise is an example of an

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