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Enterprise Systems Practice Test
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Enterprise systems are pieces of software that senior management figures can use to monitor their business' performance. Businesses can then more easily monitor their own productive efficiency, brand exposure and costs, before creating data-driven solutions to progress towards their financial goals.

3 common types of Enterprise Systems are:

Customer Relationship Management
Enterprise Resource Planning
Supply Chain Management Systems

Enterprise Systems Practice Test
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25 Questions

1. Key to re-structuring the supply chain is the need to examine the types of relationships between partners such as suppliers and distributors. Researchers have found that low cost is the main driver in managing supply partnerships and a restructuring will often require companies to:
2. Enterprise resource planning (ERP)
3. E-commerce managers aim to deliver the most effective mix of communications to drive traffic to their e-commerce sites. The different techniques can be characterised as:
4. Which of the following statements is true about the MRP plan when using lot-for-lot ordering?
5. ERP systems have evolved from
6. Enterprise resource planning (ERP)
7. A major strength of MRP is its capability
8. Components of a CRM system are:
I. Users
II. Hardware and Operating Systems
III. CRM Software
IV. Business Processes
9. JIT stands for which of the following?
10. Sub modules of Sales and Distribution modules are: I. Order Management II. Warehouse Management III. Foreign Trade IV. Sales Support
11. World Software automatically allows the user to,
I. Selectively mix, match and integrate software applications.
II. Easily modify it to ongoing business, local and organization-specific requirements.
III. Maximise productivity by shrinking the amount of training users n
IV. Add World Vision, its advanced graphical user interface.
12. Who are the primary users of ERP systems?
13. Match the following sets of topology categories and their examples.
First Set:
I. Internal failure costs
II. External failure costs
III. Appraisal costs,
IV. Prevention costs
Second Set: A. Costs of scrap. B. Design and development of new quality equipment C. Cost of inspecting upon arrival. D. Warranty claims.
14. What are the primary business benefits of an ERP system?
15. ERP can be used in _________.
16. There are different techniques to both initiate and build relationships with customers by using a combination of online and offline techniques. What is the 'customer life cycle' though?
17. Any manager in an organization needs to understand
18. All of the following are advantages of enterprise resource planning (ERP) except it
19. Which of the following is not true of (BPR) business process reengineering?
20. Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?
21. An enterprise is a group of people with ________.
22. Which of the following is NOT a benefit of supply chain management?
23. To manage e-supply chains effectively, benefits need to be developed into a performance management framework. Sambasivan and colleagues (2009) produced such a framework, identifying categories of measures and provided examples of metrics for each. Which of the following fits this framework?
24. Important business challenges of business, which are the main driving reasons for adoption of ERP systems are
25. What is at the heart of any ERP system?

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