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FBLA Business Procedures Review
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FBLA Business Procedures Review
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25 Questions

1. The system that helps keep track of customers from initial contact to the completion of a transaction is the...

2. Special checks include all of the following except...

3. The first step in the problem-solving procedure is

4. A manager will most likely use intuitive decision making when any of the following exist EXCEPT...

5. A report used to compare bank and company account records is called:

6. The use of video cameras, computers, and telephone lines to connect learners and teachers to each other is...

7. A theorist who looked at the factors that affect people's motivation to work. He identified a two-factor theory that suggested that motivation depends on two causes or factors.

8. Companies must comply with all of the following employment laws except...

9. In the filing segment, Community College of Pasadena...

10. Which statement is false about modems?

11. A balance sheet is a financial report that contains

12. Bookmarks are

13. Table names contain..

14. (...) is the characteristic of work concerned with the degree of freedom, independence, and discretion a worker has in scheduling work and determining procedures

15. Role _____ is the relationship among roles that a group accepts.

16. When striving for continuous improvement in your job, you should:

17. A business whereby shareholders are not held responsible for all the actions of the manager is a

18. When placing long-distance calls, use what type of service most of the time to help control costs...

19. Humanist psychologist who developed a pyramid representing heirarchy of human needs.

20. Brief written documents that can explain or clarify policies, give instructions, and make announcements within the organizations are

21. A _______ has no way of monitoring or adjusting itself.

22. A skills resume is also known as a...

23. What is the function of a pending file?

24. managers link formal work groups to the total organization because they are members of overlapping groups

25. Once a problem has been identified, a manager should:

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