Hobby Lobby
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Avg score: 51% • Most missed: “When the register checkout line is busy and a customer bring merchandise with no…”
Hobby Lobby
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25 Questions

1. What question are you to ask the customer before beginning the transaction?

2. The UVeritech machine must be used on all travelers checks, as well as any $50.00 or $100.00 bill

3. Cash refunds can be given on a debit card transaction

4. Where is the complete 'rental agreement (contract) kept?

5. What is the #1 purpose of the Customer Service Manager (CSM)

6. If a customer wants to pay with two different forms of payment, You always accepts the cash payment first

7. Any check taken as payment bust first be verified under the 'Check verification, what needs to be done'

8. If a cashier fails to process a sale as tax exempt, how do you correct the error

9. If a customer has a stack of identical merchandise, it is acceptable to assume each item is the same price?

10. What steps are required if you must manually enter a credit card (embossed cards only)

11. What are the discount percentage is given to:

12. If you have multiple items keyed into the register and the customer changes his/her mind about the entire transaction, what do you do

13. What do you attach to the 'rental agreement' once the 'wedding deposit' transaction is completed?

14. Any yellow 'Frame table ticket' is to be rung up under which department'

15. Who is allowed to preform a 'post void reversal'

16. What are the steps for processing a 'Not authorized for this state' tax-exempt transaction

17. If you receive a prompt on the register to 'call authorization center' for a credit transaction, what do you do

18. What must a school, church, and national charitable organization provide to receive a discount?

19. If an individual(s) comes into the store and attempts to gain access to an area(a) of the store without authorization. What is the first thing you need to do?

20. When a customer returns merchandise purchased with a credit card, before you select the option of 'Refund original card', what do you ask the customer?

21. When a Hobby Lobby 'Tax exempt identification card' is presented for a non-tax purchase, how do you ring up the sale on the register

22. A debit card can be used as payment for a 'Wedding Rental Deposit'

23. Merchandise returned without a receipt will be issued an exchange card at the lowest selling advertised price in the last

24. Custom framing tickets must be prepaid

25. If you walk away from your register for any reason, What must you do

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