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ICTSM Practice Test: Computer System Maintenance & Smart Device
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ICTSM Practice Test: Computer System Maintenance & Smart Device
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25 Questions

1. What represents apps in the Windows Phone interface?
2. On the 16-bit ISA bus, IRQ2 is elevated to which higher level Interrupt?
3. ESD would cause the most damage to which component?
4. Which standard govern parallel communications?
5. When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to ?
6. With respect to a network interface card, the term 10/100 refers to
7. Which cloud-based storage service does Microsoft provide for backups?
8. RS-232 is a standard that applies to:
9. What data is stored in the CMOS memory chip?
10. To view any currently running Terminate Stay Resident (TSR's) programs you could type ?
11. A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error?
12. What is a good source for safely downloading Android apps?
13. During boot-up, the memory test:
14. Which navigation icon on the system bar of an Android device is used to return to the previous screen?
15. What motherboard chip controls high speed CPU communication to RAM and the video card?
16. Which cleaning material should be used to clean component contacts?
17. A technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?
18. Which laptop component makes use of throttling to reduce power consumption and heat?
19. The mouse pointer moves erratically, what is the possible cause? The mouse
20. Which question is an open ended question that could be used when helping a customer troubleshoots a Windows problem?
21. What is the first thing you could do to check for damage to a printer after receiving it?
22. A user has just installed a new hard drive into the PC and needs to prepare it to store Windows files. What is the best Windows command to select to do the job?
23. Missing slot covers on a computer can cause?
24. A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
25. Missing slot covers on a computer can cause?

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