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Operations Management 101 Practice Test: Quality Management and International Standards
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Quality management is the process of overseeing activities and tasks to maintain a desired level of excellence. This includes determining a quality policy, creating and implementing quality planning and assurance, and quality control and improvement.  The International Organization for Standardization (ISO) is an independent, non-governmental organization that develops international standards for quality management. ISO 9000 is a set of standards that aims to encourage the production of goods and services that meet a globally-acceptable level of quality. The seven principles of quality... Show more
Operations Management 101 Practice Test: Quality Management and International Standards
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25 Questions

1. The 'four Ms' of cause-and-effect diagrams are:
2. Quality is mostly the business of the quality control staff, not ordinary employees.
3. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
4. Continuous improvement is based on the philosophy that any aspect of an operation can be improved.
5. Source inspection is inferior to inspection before costly operations.
6. Poka-yoke is the Japanese term for:
7. Security is the determinant of service quality that means freedom from danger, risk, or doubt.
8. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the:
9. Line employees need the knowledge of TQM tools.
10. GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?
11. An improvement in quality must necessarily increase costs.
12. Which of the following statements regarding Arnold Palmer Hospital is FALSE?
13. A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:
14. 'Making it right the first time' is:
15. Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to:
16. PDCA is most often applied with regard to which aspect of TQM?
17. Kaizen is a Japanese term meaning:
18. 'Quality lies in the eyes of the beholder' is:
19. A checklist is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.
20. According to the manufacturing-based definition of quality:
21. Improved quality can increase profitability via allowing flexible pricing.
22. A successful quality strategy features which of the following elements?
23. Pareto charts are a graphical way of identifying the few critical items from the many less important ones.
24. The process improvement technique that sorts the vital few from the trivial many is:
25. When sample measurements falls inside the control limits, it means that:

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