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Operations Management 101 Practice Test: Quality Management and International Standards
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Quality management is the process of overseeing activities and tasks to maintain a desired level of excellence. This includes determining a quality policy, creating and implementing quality planning and assurance, and quality control and improvement.  The International Organization for Standardization (ISO) is an independent, non-governmental organization that develops international standards for quality management. ISO 9000 is a set of standards that aims to encourage the production of goods and services that meet a globally-acceptable level of quality. The seven principles of quality... Show more
Operations Management 101 Practice Test: Quality Management and International Standards
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1 Questions

1. All of the following costs are likely to decrease as a result of better quality EXCEPT: