Service Management
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Marketing specialization.

Service Management
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25 Questions

1. Outsourcing technically means:
2. The unique service characteristic that reflects the interconnection between the service firm and its customer is called:
3. A person injured in a motor vehicle accident will have health care expenses paid by:
4. What does GDP stand for?
5. Ranking from highest to lowest, the countries with the largest service sector employment are:
6. The primary cost of producing a service is
7. Outsourcing on the American continents is supported by ________, in that there are provision with reference to workers from low-labor cost countries.
8. Microsoft is an example of a:
9. In finance we refer to the market for relatively long-term financial instruments as the __________ market.
10. 'Reinsurance' refers to the practice by insurance companies of:
11. According to definitions of the tourist, what is the maximum allowable length of stay in a destination ?
12. What is the full form of BPO
13. Pension and life insurance funds hold few short-term assets because
14. What does the acronym TSA stand for?
15. A corporation in the U.S. estimates and pays it taxes __________.
16. Moral hazard for insurance companies can result in:
17. Which is the largest outsourcing country in the world ?
18. ..Which of the following laws requires that employers offer continuation of health care insurance after a person leaves employment?
19. Which of the following characteristics/situations qualifies a patient for benefits under a long term care insurance contract?
20. "Services are characterized by all of the following characteristics except"
21. A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..
22. Which of the following fields would be least likely to be described as intangibledominant?
23. A 'pay as you go' pension system is unsuitable for a private firm because:
24. Odd one out?
25. The regulation of the financial services industry in the UK is now carried out by the

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