1. Valid reasons for removing a team member from a team include:
I. Personality conflicts
II. Lack of skills by the member
III. Poor team meeting attendance
IV. Member needed for other activities

2. What is required for SMED?

3. If an improvement team were to investigate their customer base by moving from general to more specific customer needs, what technique would be employed?

4. A graphical display of the total percentage of results below a certain measurement value is called a(an):

5. The tool/technique most widely used by a number of automotive manufactures that supply products to Toyota is called:

6. Little’s law is widely used as a determination of:

7. Why is the PDCA cycle so readily accepted by most American teams and individuals?

8. The critical path in a project means that:

9. In the drum-buffer-rope methodology, what role does the drum play?

10. Calibration intervals should be adjusted when:

11. Random selection of a sample:

12. If the data is accurate but not precise it is a problem of

13. A process is checked at random by inspection of samples of four shafts after a polishing operation, and X-bar and R charts are maintained. A person making a spot check measures two shafts accurately, and plots their range on the R chart. The point falls just outside the control limit. He advises the department foreman to stop the process. This decision indicates that:

14. To measure external customer satisfaction, which of the following tools would be most effective:

15. Tremendous advances have been made in the quality of an electronic component produced in quantities of one million units per year. Last year only six defectives were discovered. A further improvement was made. The plant manager asked the master black belt to run a 100,000 unit trial to determine with 95% confidence if the rate had been lowered by 2 DPMO. What was the master black belts response?

16. The boundaries of a project are contained in the:

17. When a problem arises in the performance of a team member and it has a negative impact on the performance of the team, which of the following actions would be considered inappropriate?

18. Given a sample size of 100 how precisely can we estimate a proportion defective of 0.3

19. The principal purpose of robust design techniques is to:

20. A statistics professor has developed a design for a company. From a practical standpoint, the design should be reviewed because:
I. The professor may have limited plant knowledge
II. There may be undesirable combinations of variable control levels
III. The design may cause a violation of known physical laws

21. New quality management tools are being used to help the problem solving process. Which of the following tools provides a numeric ranking of options?

22. The correlation coefficient for test #1 equals -0.89 and the correlation coefficient for test #2 equals 0.79. Assuming the tests are in different subject areas, what statement is NOT true?

23. The most common subgrouping scheme for X-bar and R control charts is to separate the variation:

24. Identify the subjective root cause analysis tool from the options below:

25. In a full factorial experiment with 4 factors at 3 levels each, how many trials are required?