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Soft Skills: Communication Skills Quiz
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What are communication skills?
Communication skills refer to how we receive and share relevant information. The basis of good communication skills is to be a good listener - listening with attention and understanding. And treating people with respect, empathy, and friendliness.

Soft Skills: Communication Skills Quiz
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20 Questions

1. I avoid staying on any one subject with my speaking partner.
2. Which of the following is an open-ended question ?
3. I respond to my speaking partner's suggestions or opinions with, yes but
4. Read the negative statement below, then select the best positive restatement. This approach will never work. That other department isn't set up to do this kind of work!""
5. I use sarcasm or jokes to respond when my speaking partner talks.
6. I interrupt my speaking partner's conversation.
7. Which of the following is an example of listening for meaning ?
8. Effective feedback should:
9. An observer should always give his/her advice when asked to give feedback.
10. Active listening is effective in all of the following situations except:
11. When should you practice active listening skills ?
12. I make assumptions about my speaking partners feelings or thoughts.
13. When giving feedback, it's best to:
14. Read the comment below, and then select the best restatement of the comment. This project will require six months to complete. You know how busy we are this time of year.""
15. During a meeting, a new piece of information is provided to the team which has major impact on the team's goals. The team begins to break down. As the facilitator, what are your next steps ?
16. What is Paraphrasing ?
17. I respond to my speaking partner with phrases like...that's ridiculous.
18. I bring up past issues during current disagreements.
19. I see only my point of view.
20. When trying to explain something, I ask my listeners if they are following me.

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