Home > General Studies (Hindi) > Quizzes > TQM: Total Quality Management
TQM: Total Quality Management
Fast practice, instant feedback. Timer auto-submits when time’s up.
Avg score: 12% • Most missed: “Managers set goals for productivity; efficiency; and profitability; usingmanagem…”
TQM: Total Quality Management
Time left 00:00
25 Questions

1. Is management that bases all actions activities and decisions on what is most likely within an ethical framework to ensure successful performance in the marketplace.

2. Six times more to attract a new customer to keep current customer

3. Sense of purpose - Discipline - Honesty - Credibility - Common sense - Stamina - Commitment - Steadfastness

4. 6 basic elements 1) Customer Focus drive customer satisfaction; what customer wants; how customer uses product; customer opinion surveys and focus group

5. PDCA: Plan (identify an opportunity) - Do (implement the change) - Check (use data to analyze the results of the change) - Act (if successful; implement it on a wider scale)

6. Treat common cause as special cause; treat special cause as common cause

7. Middle ground ethical

8. Business and Gov Related Factors:deming 2 -6 -7 deadly diseases including emphasis on short term -excessive med costs - and excessive cost of liability inflated by lawyers working on contingency fees - Family Related Factors:Field your best team.orga

9. Also known as Directive - not appropriate in total quality setting

10. Involve resistors - avoid surprises - Move slowly at first - start small and flexibl - - create positive envirnment - respond quickly and positively - provide quid pro quo - treat people with dignity and respect

11. Open the discussion - Listen - Ask for clarification - Manage participation - Summarize - Manage time - Contain digressions - Test for agreement - Close the discussion

12. Seek quality through robost design; not quality through inspection; break into three: a:System Design creating a prototype b:Parameter Design experimenting to find factors influence product c:Tolerance Design involves setting tight tolerance

13. Customer service - quality control - innovation - team based approach - new technology - research development - buisness and partnership alliances - re-engineering of processes - political lobbying

14. Who has had a problem will tell 9 or 10 about it

15. Four parts: A (Appreciation for a system - Set of function or activites within an organization) - Activities - Training - Information - Leadership - Disruption and Management process - According to Deming - most performance appraisal do not recogniz

16. Mainly focused on fulfilling their own personal needs - Controlling (dominating others) - Withdrawing(retiring from the group; being silent) - Diverting (Focus the group discussion on topic of interest) - Excluding (deliberately ignoring some group m

17. Broadly includes material and human inputs; process technology; operating methods and work practices; streams of work activity; information flows; and decision making - Cross-Functional Approach (negotiation across interface) - Technology (deal with

18. Solely as meeting customer expectation --> satisfying customer needs

19. Quality (meeting specs; inspect product --> customer value; quality & cost) - Measurement (internal efficiency; cost; profitability --> measure linked to customers) - Positioning (competition --> customer segments)

20. Existant problem Approach to the solution of existant is always...

21. Company wide Quality Control

22. Involves planning work and giving orders - monitoring - Evaluating

23. Process for breaking through to unprecedented levels of performance

24. Seeks to improve efficiency and control costs

25. Butterfly - true friend - stranger - barnacle

⚡ Recently practiced quizzes in this topic
Live quiz activity
Objective GS (General Studies) in हिन्दी - Indian States & The Company Rajasthan GK Hindi - Fairs & Festivals Objective GS (General Studies) in हिन्दी - Indian Polity - Historical Background of Constitution Objective GS (General Studies) in हिन्दी - Indian Polity - Judiciary Rajasthan GK Hindi - Culture Objective GS in Hindi - General Geography - Air Pressure, Humidity & Air Movement Rajasthan GK Hindi - Energy Rajasthan GK Hindi - Tourism Rajasthan GK Hindi - Rajasthan Introduction Rajasthan GK Hindi - Rivers & Lakes
 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.