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Negotiation And The Management Of Conflict
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Negotiation And The Management Of Conflict
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25 Questions

1. The General Objective Of A __________ Solution To Conflict Is To Find A Solution Such That No Party Can Be Made Better Off Without Making Another Party Worse Off By The Same Amount Or More.

2. What Is The Key To Finding A Negotiator's Interests And Concerns When He Or She States A Position? You Should Ask __________ The Interest Or Concern Is Important.

3. When Dealing With Conflict Between Parties - It Is Recommended That One __________ In Order To Avoid The Conflict Becoming Interpersonal.

4. The Total Level Of Conflict In The Project Lifecycle Is Highest During The __________ Stage.

5. Which Of The Following Is Not Included In The Authors' Four Part Agreement For Partnering?

6. A(N) __________ Is Simply A Written Agreement Between The Pm - Senior Management - And The Functional Managers Who Are Committing Resources And/Or People To The Project.

7. __________ Is The Process Which Begins When One Party Perceives That The Other Has Frustrated - Or Is About To Frustrate - Some Concern Of His.

8. Toward The End Of The Project Lifecycle - Thamhain Et Al Say That Conflict Intensity Is The Greatest With Respect To __________.

9. The Three Basic Causes For Change In Projects.

10. If A Resource Conflict Arises Between Two High-priority Projects - Precedence Is Typically Given To The Project With The __________.

11. Identify The Three Fundamental Categories Of Conflict That Occur During A Project's Lifecycle.

12. Which Of The Following Is Not One Of The Four Points Of Principled Negotiation?

13. The Process Through Which Two Or More Parties Seek An Acceptable Rate Of Exchange For Items They Own Or Control Is Called __________.

14. The Authors Mention Three Situations Where The Highest Level Of Negotiating Skill Is Required By The Project Manager. Which Of The Following Is Not One Of Them?

15. The Boundaries Between Departments Or Functions Represent __________.

16. According To The Authors - The Nature Of Negotiation As It Applies To Project Management Is The Realization That Few Of The Conflicts Arising In Projects Have To Do With __________.

17. Negotiating To A __________ Solution Is The Key To Conflict Resolution In Project Management.

18. There Are Probably More Opportunities For __________ In Handling Conflicts And Negotiations Than In Any Other Aspect Of Project Management.

19. One Requirement For The Conflict/Resolution Methods Described Is That They Must Allow The Conflict To Be Settled Without __________ To The Project's Objectives.

20. During Project Build-up - If A Weak Matrix Organizational Form Is Used - The Project Manager Seeks A Commitment Of __________ From The Functional Departments.

21. During The Main Program Phases Of The Project Lifecycle - Thamhain Et Al Say That Conflict Intensity Is The Greatest With Respect To __________.

22. __________ Refers To Communications Across Lines Of Equivalent Authority.

23. Conflicts Within The Organization Typically Differ From Conflicts With Outsiders In One Important Way. As Far As The Organization Is Concerned - These Conflicts Are __________.

24. The Four Points Of Principled Negotiation Described By Fisher And Ury.

25. Which One Of The Following Choices Was Not Identified By The Authors As One Of The Reasons Why Organizations Enter Into Partnership Arrangements With Each Other?

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