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Janie contacts calls Lands’ End to ask if the company sells pajamas for teenage girls. The customer service representative who speaks with Janie advises her of the various options. This is an example of knowledge management.

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Janie contacts calls Lands’ End to ask if the company sells pajamas for teenage girls. The customer service representative who speaks with Janie advises her of the various options. This is an example of knowledge management.





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