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Canyons ski resort is so positive that guests will enjoy their visit that they offer a money-back guarantee for special lift tickets purchased at the resort Web site. Canyons’ 'You’ll-Love-It-Or-It’s-Free-Guarantee' provides consumers which of the following service quality aspects?

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Canyons ski resort is so positive that guests will enjoy their visit that they offer a money-back guarantee for special lift tickets purchased at the resort Web site. Canyons’ 'You’ll-Love-It-Or-It’s-Free-Guarantee' provides consumers which of the following service quality aspects?






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