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Research has shown that consumers evaluate service quality on five components. When customers rate the people who supervise the dog activities as being 'dog people' and having an understanding of the needs of dogs and their owners, they are concerned with the _____ component.

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Research has shown that consumers evaluate service quality on five components. When customers rate the people who supervise the dog activities as being 'dog people' and having an understanding of the needs of dogs and their owners, they are concerned with the _____ component.






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