A medical assistant scheduled to remove stitches from a patient’s arm noticed that the area was red, swollen, and painful upon the slightest touch. The patient requested to see the physician and was reluctant to let the medical assistant remove the sutures. Which of the following attribute is most important in dealing with this situation?

If you've been considering a medical assistant career, you will be mostly going for the Certificated Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification. To become a Certified Medical Assistant (CMA), you must pass a CMA exam provided by the American Association of Medical Assistants. To become a Registered Medical Assistant (RMA), you must pass an exam administered by American Medical Technologists.