1. A patient calls and asks that you send them their chart for their most recent visit. How much time do you have to send them their records?

2. A provider bills $400 for a test. The insurance pays $300 and the patient's responsibility is $23.56. What is the contractual discount and what is the patient's responsibility called?

3. The difference between an HMO and a PPO is:

4. A patient comes in for a consultation on back pain and ends up scheduling the surgery for next week. What modifier should be added to the evaluation and management service?

5. A patient has cataract surgery, which has a 90-day global period. The patient's date of surgery was 1/1 and their date of transfer was 1/2. If you are billing CMS for post-operative care only, what dates must you put in which box?

6. What is a RVU and why is it important?

7. Which of the following is not a private insurance carrier?

8. The amount a provider charges the insurance company for services:

9. Your neighbor's 17-year-old daughter was recently admitted to the hospital where you work in the billing department. The nurse told you that she's asleep and your neighbor is out of town, but you are curious what treatments she's received and want to make sure that she told the provider she is allergic to latex. What do you do?

10. Tricare is insurance for:

11. If the information on CMS 1500 in 24J is the same individual as the information in 32a, what is the most likely cause?

12. Marge has Medicaid and goes to see the chiropractor once a week. The chiropractor takes Medicaid but informs Marge that she has a $25 copay for each visit. Marge's insurance card lists no copay. When questioned, the billing office tells Marge that her insurance only reimburses $17 per chiropractic visit and it would cost them more to bill her insurance than it would just to have her pay--and it's only $25. According to Medicaid regulations:

13. Medicaid is administered by:

14. You are reading a Medicare RA. You see that Medicare has allowed the full amount but paid nothing. The total allowed amount is $145. The claims adjustment reason code reads CO-1. What do you do?

15. If a patient has both Medicare and Aetna, which insurance do you bill?

16. A Medicare patient calls. She's been seeing Dr. Hamilton for 10 years for her chronic conditions. It's January and her furnace just broke and it will be $500--and she's on a fixed income and just can't swing the furnace and her Medicare deductible right now. She's going to have to make payments on the furnace as it is. She wants to know if there's any way you could give her a break and waive the deductible. How should the billing professional respond?

17. A patient comes in with a piece of metal shavings in his eye that he got while welding at his job. He has Anthem health insurance through his work. Which of the following insurances would cover his visit?

18. A patient comes in for a follow up on their dressing. Three days before the patient had an incision and drainage of a hematoma from their wrist, which was paid by the insurance. The follow up visit was denied. Why?

19. What difference is there between inpatient and pro-fee coding and the way it is reimbursed?

20. In EMC ANSI 837, what are the boxes that were on CMS-1500 now called?

21. According to CMS, which form must be obtained and signed for Medicare beneficiaries receiving non-covered services before those services are rendered?

22. If a distinct evaluation and management service is billed with an injection, what modifier must be attached?

23. A _____ is a monthly payment to purchase and continue insurance coverage. A _______ is how much money you must pay before your insurance begins to pay for medical services. A _____ is a flat fee you must pay every time you see the doctor and _______ is a percentage you must pay in addition to other fees.

24. A patient calls in, upset about their bill. They say they've been billed twice for the X-ray that they received last month. You review the patient's chart and see that they have indeed been charged the same code twice, one with TC and one with 26 modifiers. Why is this?

25. What is a clearinghouse and what purpose do they serve?