In Ury's strategy for managing difficult negotiations, he sees five challenges: 1) don't react, 2)disarm them, 3) change the game, 4) make it easy for them to say yes, and 5)

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In Ury's strategy for managing difficult negotiations, he sees five challenges: 1) don't react, 2)disarm them, 3) change the game, 4) make it easy for them to say yes, and 5)