The longer discussion remains at the level of policy or principle, the more likely it is that thedispute can be successfully resolved.

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Negotiation 101 Practice Test: Managing Negotiation Impasses — practice the complete quiz, review flashcards, or try a random question.

Some tips to manage negotiation impasses are: Identify the root cause: Understand why the impasse occurred in the first place. Possible causes include mismatched expectations, poor communication, personality conflicts, or psychological barriers. Use active listening: Show that you care about the other party and their interests by paying attention, reflecting, summarizing, and asking open-ended questions. This can help build trust, create a better understanding between parties, and identify common ground. Generate alternatives: Create alternatives that can satisfy both parties' needs and... Show more

The longer discussion remains at the level of policy or principle, the more likely it is that thedispute can be successfully resolved.