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Leadership 101 Practice Test: Leading Change
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Leadership 101 Practice Test: Leading Change
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25 Questions

1. Antonio admitted to his supervisor, Brenda, that a research project he was coordinating was botched due to administrative oversight. Brenda responded by asking
2. 3M implemented the Six Sigma, a process that relies on precision, consistency and repetition, which transformed the organization
3. Leaders can manage unplanned change by taking all of the following steps except .
4. All of the following are considered organizational learning disabilities except:
5. ABC hospital creates a new service which then causes XYZ hospital to create a similar service. This suggests that XYZ experienced a force for change that caused a change.
6. Whereas change helps leaders chart the course for change, change is frequently sudden and unpredictable.
7. Persons who have faced a job loss or have been through other painful organizational changes in the past are examples of which category of individual cause for resistance to change?
8. Jodi Thompson and Cali Ressler believed that the typical flex-time solutions did not provide much benefit or flexibility and that the only solution was a radical change. This example best illustrates which characteristic of a learning organization?
9. Director Robert Mueller of the FBI was dedicated to communicating the need for changing the culture and mission by explaining the FBI must
10. The textbook identifies all of the following as the roles for leadership changing organizational culture except:
11. Because many more women were working outside the home, CEO Andrea Jung of Avon changed the organization
12. Jet Blue was one of the first airlines to install reinforced doors to their planes
13. Which of the following countries posses
14. All of the following are general causes that explain resistance to change except:
15. is change that is rapid and dramatic.
16. The major contribution of change-oriented and visionary leadership approaches is:
17. Which is not one of the key elements of a learning organization?
18. Organizations that rely too heavily on people with highly developed but narrow expertise who are celebrated and expected to provide answers experience:
19. requires individuals to consider a problem by taking different positions and perspectives.
20. is the ability to link or combine ideas in novel ways
21. The process of planned change includes steps.
22. refers to the process of providing support to assure the change becomes permanent.
23. The and steps of the planned change process mirror Lewin
24. Many municipalities systematically gather input from the public about projects such as parks, freeways, or other developments. Which stage of the planned change process best describes this example?
25. Which is not an individual factor causing resistance to change?

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