The telephone triage nurse receives a call from a client asking for a prescription for an opioid (narcotic) to manage the client's surgical pain. The nurse explains that opioid prescriptions must be written and cannot be called in to the pharmacy. The client says, 'Why are opioids so difficult to get a prescription for?' What is the nurse's best response?

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1. The telephone triage nurse receives a call from a client asking for a prescription for an opioid (narcotic) to manage the client's surgical pain. The nurse explains that opioid prescriptions must be written and cannot be called in to the pharmacy. The client says, 'Why are opioids so difficult to get a prescription for?' What is the nurse's best response?