Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the normal time per unit?

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Operations Management 101 Practice Test: Job Design and Work Measurement — practice the complete quiz, review flashcards, or try a random question.

Job design and work measurement are important for operations managers to plan and organize production processes.  Job design: Involves structuring work to meet the physical and behavioral needs of the employee. It involves specifying the contents, methods, and relationships of jobs to satisfy technological and organizational requirements. Key elements of job design include tasks and motivation. Work measurement: Involves determining the most efficient means of performing a given task, as well as to set reasonable standards for performing it. Work measurement enables the development of... Show more

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the normal time per unit?