Customer Service Skills — Flashcards | Soft Skills | FatSkills

Customer Service Skills — Flashcards

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Customer service skills are skills you use when communicating with consumers or clients. These skills are needed in many customer-facing roles - answering inquiries over the telephone or greeting guests in person, for example.
Some essential customer service skills include communication, active listening and interpersonal skills , all of which help improve levels of customer satisfaction and positive customer relationships.
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What is a great way to form a partnership with your customer?
build a rapport with them - develop a relationship that is based on trust and good feelings.
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