Professional Communication Skills Practice Test: Verbal Communication - Telephonic Conversation — Flashcards

Conducting a telephone conversation:
Start with a greeting: Begin with a polite greeting like "hi," "how've you been?" or "nice to hear from you".
State your purpose: Clearly state why you're calling.
Speak clearly: Speak slowly and clearly.
Listen: Try to listen as much as you talk.
Be professional: Use proper titles, have patience, and focus on the task at hand.
Use proper language: Only use slang when necessary, and don't eat or drink.
End the call well: Use modal verbs to form polite questions, and always say "please" and "thank you". 

Phrases you can use to start a call:
"Hello, this is [Your Name] from [Your Company]"
"Good [morning/afternoon/evening], [Recipient's Name]. It's [Your Name] here"
"Hi [Recipient's Name], I hope you're doing well"
"Hello [Recipient's Name], thank you for taking the time to speak with me today"
"I'm calling about [specific topic or issue]"