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Control charts are graphs that study how a process changes over time. They are also known as Shewhart charts or Statistical Process Control Charts (SPCC).
Control charts have a central line for the average, an upper line for the upper control limit, and a lower line for the lower control limit. These lines are determined from historical data.
Process capability is a quality control measure that determines if a process can meet customer requirements and expectations. It is a quantifiable comparison of the Voice of the Customer (specs, requirements, or expectations of your customer) and the Voice of the Process (control limits).
Topics include: TQMR Statistics, Variables Control Charts, Process Capability, & Attributes Control Charts.
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