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Employee involvement is a key component of Total Quality Management (TQM). TQM is an organizational effort that involves employees in the continuous improvement process. TQM requires the involvement of every team member to ensure that complete quality control is offered at every level. The goal is to provide customers with a great experience from every level of the organization.
Employee involvement is critical to the success of TQM. Employees are the most valuable resource of any organization, and involving them in the improvement process can lead to: Better ideas, Increased motivation, Improved morale.
Employee involvement involves: Interaction: Between individuals, groups, and teams Responsibility: Employees are expected to take responsibility for quality and call attention to problems Participation: Employees should participate in the improvement process because they understand the company and its processes better than anyone else
Topics include: Employee Motivation , Employee Empowerment, Teams & Teamwork, Recognition & Reward, & Performance Appraisal.
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