Sanitation Worker Roth is loading a collection truck with trash in the alley behind the apartment building at 4498 Cahill Avenue when she hears someone calling for help. She looks up and sees an older man at the window on the third floor. The man shouts that his wife may have had a heart attack and his phone is out of order. Roth goes into the building and calls 911 from the superintendent's phone. Which of the following statements reports the emergency most clearly and accurately?