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A new employee is told by her coworkers that one of her duties is to handle customer queries as they arrive. However, her superior informs her that customer queries are to be handled by her department as a whole, and in fact she should defer to her coworkers until she becomes more acclimated. This employee’s situation can be defined as

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A new employee is told by her coworkers that one of her duties is to handle customer queries as they arrive. However, her superior informs her that customer queries are to be handled by her department as a whole, and in fact she should defer to her coworkers until she becomes more acclimated. This employee’s situation can be defined as






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