What are the two ways to view the human error of a sociotechnical system?

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A socio-technical system (STS) in software engineering is the complex interplay between social aspects (people, organizations, cultures) and technical aspects (machines, software, hardware, etc.) of a system. Software evolution is the process of developing, maintaining, and updating software to meet changing requirements. This includes adding new features, removing obsolete functionality, and changing the working environment. Software evolution is critical for the entire development cycle, as it helps keep the product up-to-date and monitor performance.  The software evolution process... Show more

What are the two ways to view the human error of a sociotechnical system?