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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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Avg score: 54% • Most missed: “The federal agency that is the leader in quality care research is:”
The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are: Quality Leadership and Integration (19 scored questions) Performance and Process Improvement (27 scored questions) Population Health and Care Transitions (11 scored questions) Health Data Analytics (26 scored questions) Patient Safety (18 scored questions) Quality Review... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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25 Questions

1. If an organization is implementing major changes in policies and processes and experiences a sharp increase in staff turnover, this likely indicates:
2. A patient who has had nonbehavioral restraints applied must be examined by an independent licensed professional within:
3. Which of the following can be defined as, “A set of measures and data that give managers and administrators a quick yet comprehensive overview of performance?”
4. The primary purpose of a walk through is to:
5. Which of the following is an example of an operational variance to a clinical pathway?
6. Which of the following is a structure designed to help facilitate team or group pursuit of specific goals and objectives?
7. When creating a control chart, the control limits are set at:
8. As part of an initiative for administrators to be more involved in day-to-day business, you have been spending a great deal of time in the wards of Hospital B. You notice there seem to be unreasonably long wait times between patient requests and nurse responses. What statistical process could you use to determine if this is a new or worsening problem?
9. If a review of IV medication errors finds that most errors are related to incorrectly programmed infusion pumps, the best solution is to:
10. If a research question is stated as, “Does male circumcision reduce the incidence of STDs compared to non-circumcision?” the dependent variable is:
11. If a nurse administers the wrong drug to a patient but the patient suffers no ill effects, what elements of malpractice are missing?
12. Which of the following abbreviations is generally acceptable for written documentation?
13. An issue with response time to patient requests has been identified in the post-surgical ward of Hospital A. The administrators desire to improve performance in this area. What element of process performance will most help determine the best course of action?
14. Which of the following is a core standard that applies to all organizations seeking accreditation through the AAAHC?
15. Patients on the post-surgical ward have been complaining about a lack of privacy when nurses are performing wound care. What process is most appropriate to initiate for resolution of this issue?
16. When developing a process improvement team, the first consideration should be:
17. Clinic A has just completed six months of customer satisfaction surveys. Excellence in performance has been appropriately recognized. Now complaints must be analyzed and somehow quantified. What method would be most effective in the complaint analysis process?
18. If the same value occurs 5 times in a data collection set of 100, the relative frequency is:
19. Which of the following questions is inappropriate to ask during a hiring interview?
20. The federal agency that is the leader in quality care research is:
21. The pathology department of Hospital A is up for a service-specific review. What documents should be considered as part of this review?
22. From a safety perspective, the Utilities Management Program should work most closely with:
23. Recent HCAHPS data for Hospital A indicate that doctors are not providing adequate explanations to patients. In improving the patient safety culture with regards to this issue, what two elements must be addressed?
24. According to the Institute of Healthcare Improvement’s (IHI’s) Triple Aim for Populations, the three primary goals are to (1) improve patient’s experience of care, (2) improve population health, and (3):
25. When creating a flow chart, the geometric figure (decision icon) used to represent areas in a process where an evaluation or decision must be made is the:

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