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What set of processes was introduced by Motorola employee Bill Smith in 1986 and solidified its spot in the business world after Jack Welch made it a central part of his strategy at General Electric in 1995?

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Fact: There are nearly 28 million small businesses in America. Of those 28 million, a full 22 million consists of one lone employee. 


1. What set of processes was introduced by Motorola employee Bill Smith in 1986 and solidified its spot in the business world after Jack Welch made it a central part of his strategy at General Electric in 1995?





 
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