Home  >  UGC NET  >  UGC NET Management Previous Papers Questions

Match the items of List-I with those of List-II: List-I List-II (a) Standards Gap (i) Difference between what is, in fact, delivered and what customers perceive they have received(b) Knowledge Gap (ii) Difference between what a service provi-der's communication efforts promise and what a customer thinks, was promised by these communications(c) Perception Gap (iii) Difference between what service providers believe customers expect and customer's actual needs and expectations(d) Interpretation Gap (iv) Difference between management's perception of customer expectations and the quality standards established for service delivery Codes: (a) (b) (c) (d)

🎲 Try a Random Question  |  Total Questions in Quiz: 1573  |  🧠 Study this quiz with Flashcards
This question is part of a full practice quiz:
UGC NET Management Previous Papers Questions — practice the complete quiz, review flashcards, or try a random question.
🧠 Flashcards (fast review) 🧪 Practice Quiz ⚔️ Challenge a Friend 🥊 📊 View Stats
1500+ Business Management questions.

The UGC NET management syllabus consists of these 10 units:

Management
Organizational Behaviour
Human Resource Management
Financial Statements
Financial Management
Strategic Management
Consumer and Industrial Buying Behavior
Statistics for Management
International Business
Entrepreneurship Development


Match the items of List-I with those of List-II: <br /> List-I List-II <br />(<em>a</em>) Standards Gap (<em>i</em>) Difference between what is, in fact, delivered and what customers perceive they have received<br />(<em>b</em>) Knowledge Gap (<em>ii</em>) Difference between what a service provi-der's communication efforts promise and what a customer thinks, was promised by these communications<br />(<em>c</em>) Perception Gap (<em>iii</em>) Difference between what service providers believe customers expect and customer's actual needs and expectations<br />(<em>d</em>) Interpretation Gap (<em>iv</em>) Difference between management's perception of customer expectations and the quality standards established for service delivery<br /> <em>Codes:</em> <br />(<em>a</em>) (<em>b</em>) (<em>c</em>) (<em>d</em>)






ADVERTISEMENT
 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.