1. Why is it important for employees to be punctual, as described in the excerpt below?
Good morning! This is just a reminder to be mindful of your use of company time. Please note that employees must be on the clock by 8:00am. This means that you must have clocked in, taken care of any personal responsibilities, and be seated at your desk at 8:00am. Employees are welcome to put lunches in the refrigerator, pour coffee, and greet coworkers, but please do this BEFORE 8:00am so that you are ready to start the workday promptly. It is important to be at our desks whenever possible during business hours. To further serve our clients, please check your calendar and email before beginning any work to make sure that you are aware of any changes to schedule or client needs, and that you are prepared for any scheduled meetings that may come up.
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2. Identify the main idea from the following excerpt:
Note that lunchtime has changed: all employees will now take lunch between 11:45 and 12:45. Clocking out before 11:45 or clocking back in after 12:45 may result in disciplinary action unless you have the express permission of your manager. Please remember that traffic is unpredictable and leave yourself plenty of time to get back to the office.

3. Identify the main idea from the following excerpt:
All employees who plan on using vacation time between December 20 and January 4: please submit your requests ASAP. Because many of you want to use PTO during this window, we need to plan ahead, so please be sure to turn in requests by December 3. Any requests received after this may not be honored.

4. Jerome has an afternoon meeting that begins at 12:30, during the lunch window. Should he request a different time window for his lunch today, based on the excerpt below?
>Note that the window for lunchtime is between 11:30 and 1:00. Please check your calendar and email before leaving for lunch to verify whether you have any meetings, calls, etc., coming up in the afternoon. If your schedule requires you to be on the clock during the lunch window, ask your supervisor for an hour before or after the usual time, or choose to eat at your desk. It is unusual for our clients to call during the lunch window, but should you be expecting a call, please be sure to have your work phone on your person if you leave the office.

5. Identify the main idea from the following excerpt:
Note that lunchtime has changed: all employees will now take lunch between 11:45 and 12:45. Clocking out before 11:45 or clocking back in after 12:45 may result in disciplinary action unless you have the express permission of your manager. Please remember that traffic is unpredictable and leave yourself plenty of time to get back to the office.

6. Identify the main idea from the following excerpt from a company handbook:
Please remember that our staff is a direct reflection of our business. When our clients see you, they see the company. To this end it is important to maintain a professional appearance. We welcome a business casual environment. Please select items that not only fit into the dress code outlined below but also are neat, well-maintained, and modest. We are grateful for each person on this team and hope you will help us to present the best possible image of our business!

7. Amy's rec center team is two days ahead of schedule.
What can she infer the notice means by 'resources' and what should she do, based on the following excerpt?
The parking garage and rec center projects are currently ahead of schedule. Please verify your progress, using the WBS to assess when you project the next phase will be completed. Email Julio with a progress report, including expected completion date and how much leeway you have in your time budget. Then move all available resources to Mike's team to work on the library project.

8. Amy's rec center team is two days ahead of schedule.
What can she infer the notice means by 'resources' and what should she do, based on the following excerpt?
The parking garage and rec center projects are currently ahead of schedule. Please verify your progress, using the WBS to assess when you project the next phase will be completed. Email Julio with a progress report, including expected completion date and how much leeway you have in your time budget. Then move all available resources to Mike's team to work on the library project.

9. What two things are employees requested to do while the client is in the office, based on the following excerpt?
Please be aware that we are hosting a client, ABC Technology, on Thursday from 1:00–4:00. While all of our clients are important, ABC
Technology is one of our biggest customers and it is important to maintain a professional atmosphere. To this end, please be sure that your dress is appropriate and please keep noise to a minimum so that the meeting will not be disturbed. Thank you!

10. Jerome has an afternoon meeting that begins at 12:30, during the lunch window. Should he request a different time window for his lunch today, based on the excerpt below?
>Note that the window for lunchtime is between 11:30 and 1:00. Please check your calendar and email before leaving for lunch to verify whether you have any meetings, calls, etc., coming up in the afternoon. If your schedule requires you to be on the clock during the lunch window, ask your supervisor for an hour before or after the usual time, or choose to eat at your desk. It is unusual for our clients to call during the lunch window, but should you be expecting a call, please be sure to have your work phone on your person if you leave the office.

11. Based on the excerpt below, what is the meaning of 'matchpoint'?
You may contribute throughout the year to your IRA, and as stated earlier, the company will match your contributions up to the matchpoint. This matchpoint is calculated as a percentage of your income as shown in your attached personnel file. Please visit with Accounting if you have any questions.

12. Based on the following excerpt, what is conversion?
As part of the content marketing team, you will be in charge of selecting and uploading content of interest to potential clients. As one facet of content marketing, we are beginning a weekly podcast to share industry tips and give listeners a glimpse of what we do on a daily basis. We are looking for new podcast subjects so we welcome fresh ideas, as well as any other ideas that can help with conversion rate optimization. We have used several CRO methods in the past, from surveys and mailing lists to free offers, but are looking for new ideas on winning a greater percentage of visitors to our site. When searching for ideas, a good place to start is with data mining. Ask your supervisor for a list of the websites we prefer to use to search for behavior patterns of potential clients. As an incentive, each team member will receive a bonus for each successful conversion.
Specifically, you will receive a $50 gift card for each person who becomes a client due to the content marketing efforts.

13. Based on the excerpt below, infer why suppliers may only give small, promotional items as gifts.
As the holiday season approaches, we would like to remind you of our Supplier Code of Conduct. Our employees who are involved in procurement decisions may not accept any business courtesies, with the exception of very low value promotional items. As in any business relationship, our suppliers must ensure that the offering or receipt of any gift or business courtesy does not violate the rules and standards of the recipient's organization. We look forward to continuing a long and mutually beneficial business relationship and appreciate your cooperation on this.

14. Identify the main idea from the following excerpt from a company handbook:
Please remember that our staff is a direct reflection of our business. When our clients see you, they see the company. To this end it is important to maintain a professional appearance. We welcome a business casual environment. Please select items that not only fit into the dress code outlined below but also are neat, well-maintained, and modest. We are grateful for each person on this team and hope you will help us to present the best possible image of our business!

15. Based on the excerpt below, what is the meaning of 'matchpoint'?
You may contribute throughout the year to your IRA, and as stated earlier, the company will match your contributions up to the matchpoint. This matchpoint is calculated as a percentage of your income as shown in your attached personnel file. Please visit with Accounting if you have any questions.